PRIVACY POLICY

Privacy Policy & SMS Terms of Service

Effective Date: October 3, 2025

Business Name: GLOBAL RESTORATION LLC

Office Phone: (888) 370-9899

Email: hello@globalrestorationky.us

Mailing Address: PO BOX 1520, Lexington, KY 40588

Privacy Policy

Information We Collect

When you interact with GLOBAL RESTORATION LLC through our website, forms, or SMS program, we may collect the following information:

• Personal identifiers (name, phone number, email, address).

• Service-related details (insurance information, property damage details, project needs).

• Communication preferences (SMS opt-in status, email subscription status).

• Technical data (IP address, device type, browsing activity).

How We Use Information

We use collected information to:

• Respond to inquiries, schedule inspections, and provide services.

• Send SMS/text messages, emails, or phone calls related to requested services.

• Send informational, conversational, or promotional updates if you opt-in.

• Improve our website, marketing, and customer service.

Sharing of Information

• We do not sell, rent, or share your mobile opt-in information or text message consent with third parties or affiliates.

• Information may be shared only with trusted service providers who assist us in delivering services (e.g., carriers, IT support, CRM platforms), and only as necessary to complete business operations.

• We may disclose information if required by law or to protect the rights and safety of our business and customers.

Your Choices

• You may opt out of marketing SMS at any time by replying STOP.

• You may request to update or delete your information by contacting us at hello@globalrestorationky.us or (888) 370-9899, or via mail at PO BOX 1520, Lexington, KY 40588.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or mobile network is 100% secure.

Accessibility

This Privacy Policy is accessible at all times through the footer of our website and linked on all forms where personal information is collected.

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SMS Terms of Service

By opting in to receive SMS communications from GLOBAL RESTORATION LLC, you agree to the following terms:

• Types of Messages Sent: We may send conversational, informational, and promotional text messages regarding restoration services, insurance claim assistance, appointment reminders, and special offers.

• Consent: By providing your phone number and opting in, you consent to receive SMS from GLOBAL RESTORATION LLC.

• Opt-Out: Reply STOP to cancel at any time. After you send the STOP message, we will confirm your unsubscribe status. You will no longer receive SMS from us.

• Help: For assistance, reply HELP or contact us at hello@globalrestorationky.us or (888) 370-9899.

• Message Frequency: Message frequency may vary based on your interactions with us.

• Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.

• Privacy: Your mobile opt-in data and consent will not be shared with third parties or affiliates.

• Policy Access: Visit www.globalrestorationky.us/privacy to view this Privacy Policy and SMS Terms of Service.

Updates to This Policy

We may update this Privacy Policy and Terms from time to time. Any updates will be posted on our website with a revised “Effective Date.”